Resources and Strategic Planning

Plans are improved when resource allocation commitments are clear. The PILLARS+© MODEL Resource Bolt-on provides managers a system to identify, by strategy, what is required or budgeted. PILLARS+© MODEL The “Pillar” paradigm has been the reigning model of hospital strategic planning strategic planning for almost 20 years. A variation of The Balanced Scorecard, it customarily has four to six areas—pillars—of strategic effort, including: quality; finance; community; people (by which most usually mean employees); growth, and; service. We developed a number of bolt-on improvements that make the pillar model better-still. Here, we show how to highlight resource requirements–and possible resource shortfalls that, left unknown, could imperil success. The pillar model ignores resource allocations among the strategies, and how they might differ. Managers have only five broad areas of resources they can use to run an organization: People Processes & Technology Plant Partners Capital Align the resource categories by pillar, and then for each cell, answer “How much (or how many), how good, and how efficient?” This forces leadership (sometimes uncomfortably) to deliberate not just the AMOUNT of resources to be committed to a strategy, but also the caliber of those resources and the expected productivity. These are difficult, yet necessary, discussions.

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